At Daals, we specialize in bringing you premium contemporary furniture with a focus on modern aesthetics and comfort. Our carefully curated collection includes accent chairs, boucle sofas, bedroom sets, and stylish living room furniture designed for discerning customers who appreciate quality craftsmanship and timeless design.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping – Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location. We currently ship worldwide except to certain Asian countries and remote areas.

Payment Options

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

We want you to love your Daals furniture. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, undamaged, and in original packaging
  • Return must be initiated within 15 days of delivery
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Bed frames
  • Mattresses
  • All upholstered furniture including:
    • Sofas (boucle, buttoned, corner, curved)
    • Armchairs
    • Accent chairs

Exceptions are made only for items that arrive damaged or defective.

Return & Exchange Process

Step 1: Initiate Your Return or Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Daals Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to be returned/exchanged:

  • Product Name:
  • Quantity:
  • Reason for return/exchange:

For exchanges, please specify the replacement item you would prefer (if available).

Please provide instructions for returning the item(s).

Best regards,

[Your Full Name] [Your Contact Number]

Step 2: Wait for Approval & Instructions

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return shipping label (for defective/damaged items only)

Step 3: Package & Ship Your Return

Please repackage the item securely in its original packaging with all tags and accessories included. Ship to:

Daals Returns
3440 Central Avenue
Dumont, US 07628

Important: For standard returns (non-defective items), customers are responsible for return shipping costs. We recommend using a trackable shipping service for your protection.

Refund Process

Once we receive and inspect your returned item:

  • Refunds are processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (except for defective/damaged items)

Exchange Process

  • We ship your replacement once we receive your return
  • If replacement costs more, you’ll be charged the difference
  • If replacement costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a free return and replacement
  3. In some cases, we may issue a partial refund if you choose to keep the item

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges.

Contact us at [email protected] or call during business hours.

Last Updated: [Insert Date]