Welcome to the Daals FAQ page, where we answer your most common questions about our contemporary furniture collections, delivery services, and customer care. Our goal is to make your shopping experience as seamless and stylish as our furniture.

About Daals

Who is the typical Daals customer?
Our customers are design-conscious individuals who appreciate contemporary furniture at accessible prices. Whether you’re furnishing a first apartment with our space-saving corner sets, upgrading your bedroom with our walnut bedside tables, or adding statement pieces like our boucle sofas to your home, Daals offers curated collections for stylish living.
What defines Daals’ product style?
We specialize in contemporary, design-forward furniture with clean lines and premium materials. Our collections feature trending styles like curved sofas, buttoned upholstery, and boucle textures, offered at up to 70% off retail prices. From accent chairs to complete bedroom sets, each piece is selected for its style and quality.

Product Questions

Do you offer complete room solutions?
Absolutely! We specialize in coordinated collections, including complete bedroom sets (bed frames, bedside tables), corner sofa sets, and dining solutions. Our stylists can help you create a cohesive look throughout your space.
What materials are used in your furniture?
We use premium materials like walnut wood for tables, double-padded upholstery for sofas and chairs, and crushed velvet or boucle fabrics for our signature accent pieces. Product descriptions include full material details.
Are your products easy to assemble?
Most items arrive fully assembled or require minimal assembly (like attaching legs to tables). Detailed instructions are included, and our customer service team can guide you through any setup questions.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 2 hours of placement by emailing [email protected]. After processing begins (1-2 days), changes may not be possible.

Shipping & Delivery

What are my delivery options?
We offer two convenient options:
Standard Shipping ($12.95): Via DHL/FedEx in 10-15 days after processing
Free Shipping (orders over $50): Via EMS in 15-25 days after processing
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. Our Dumont, US headquarters coordinates all international shipments with care.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our warehouse. For DHL/FedEx shipments, you can track in real-time. EMS provides periodic updates.
What if I’m not home when my delivery arrives?
Couriers will typically attempt delivery 2-3 times before returning items. For large furniture pieces, we recommend scheduling someone to be present.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from delivery date for most items (exclusions apply to special orders). Items must be in original condition with all packaging. Return shipping is at customer’s expense unless the item arrived damaged.
How do I initiate a return?
Email [email protected] with your order number and reason for return. Our design-savvy team will guide you through the process and provide return authorization.
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for replacement parts or a full replacement at no cost to you.

Customer Service

How can I contact customer service?
Our design-conscious support team is available via email at [email protected]. We typically respond within 24 business hours.
Do you offer design advice or space planning?
Absolutely! Our team can provide recommendations for space-saving solutions, color coordination, and room layouts featuring our collections. Just ask when you email us.

Have more questions? Our team at Daals is always here to help you create the home of your dreams. Email us at [email protected] or explore our collections at www.homedaals.com.